Privacy Policy

Last updated: 31 May 2025

WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by Sunhouse Creative Co. Pty Ltd (we, us or our) via the website located at www.SunhouseCreativeCo.com (Website).

What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use thewebsite. The Personal Information which we collect and hold about you may include:
login credentials
payment details
email address
name
phone number
address
business details
Types of information

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information
means information or an opinion about an identified individual or anindividual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will inmost cases not be classified as “Personal Information” and will not be subject to this privacypolicy.

Sensitive Information
is defined in the Privacy Act as including information or opinion aboutsuch things as an individual's racial or ethnic origin, political opinions, membership of a politicalassociation, religious or philosophical beliefs, membership of a trade union or other professionalbody, criminal record or health information.
Sensitive Information will be used by us only:
(a) for the primary purpose for which it was obtained;
(b) for a secondary purpose that is directly related to the primary purpose; and
(c) with your consent or where required or authorised by law.

3. How we collect your Personal Information
(a) We may collect Personal Information from you whenever you input such information intothe Website, related app or provide it to Us in any other way.
(b) We may also collect cookies from your computer which enable us to tell when you use theWebsite and also to help customise your Website experience. As a general rule, however,it is not possible to identify you personally from our use of cookies.
(c) We use different types of cookies including essential cookies for Website functionality,analytical cookies to improve user experience, and marketing cookies that may be set bythird parties. These cookies are retained for up to [DAYS] days and can be managedthrough your browser settings. Third-party cookies are subject to their respective privacypolicies, which we encourage you to review.
(d) We generally don’t collect Sensitive Information, but when we do, we will comply with thepreceding paragraph.
(e) Where reasonable and practicable we collect your Personal Information from you only.However, sometimes we may be given information from a third party, in cases like this wewill take steps to make you aware of the information that was provided by a third party.
1. Purpose of collection
  (a) We collect Personal Information to provide you with the best service experience possibleon the Website and keep in touch with you about developments in our business.
  (b) We customarily only disclose Personal Information to our service providers who assist us inoperating the Website. Your Personal Information may also be exposed from time to time tomaintenance and support personnel acting in the normal course of their duties.
  (c) By using our Website, you consent to the receipt of direct marketing material. We will onlyuse your Personal Information for this purpose if we have collected such information directfrom you, and if it is material of a type which you would reasonably expect to receive fromuse. We do not use sensitive Personal Information in direct marketing activity. Our directmarketing material will include a simple means by which you can request not to receivefurther communications of this nature, such as an unsubscribe button link.
  (d) You can manage your marketing preferences through your account settings or bycontacting our Privacy Officer. We will process opt-out requests within 3 business days andmaintain records of your preferences. Marketing communications will not exceed 10messages per month, and each communication will clearly display preferencemanagement options. If you choose to opt-out, we will retain minimal Personal Informationnecessary to ensure compliance with your request.
  
  5. Security, Access and correction
  (a) We store your Personal Information in a way that reasonably protects it from unauthorisedaccess, misuse, modification or disclosure. When we no longer require your PersonalInformation for the purpose for which we obtained in, we will take reasonable steps todestroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our recordkeeping obligations.
  (b) The Australian Privacy Principles:
  (i) permit you to obtain access to the Personal Information we hold about you incertain circumstances (Australian Privacy Principle 12); and
  (ii) allow you to correct inaccurate Personal Information subject to certain exceptions(Australian Privacy Principle 13).
  (c) Where you would like to obtain such access, please contact us in writing on the contactdetails set out at the bottom of this privacy policy.
  1. Compliant Procedure
    If you have a complaint concerning the manner in which we maintain the privacy of your PersonalInformation, please contact us as on the contact details set out at the bottom of this policy. Allcomplaints will be considered by Leah Croker, Director of Sunhouse Creative Co. and we mayseek further information from you to clarify your concerns. If we agree that your complaint is wellfounded, we will, in consultation with you, take appropriate steps to rectify the problem. If youremain dissatisfied with the outcome, you may refer the matter to the Office of the AustralianInformation Commissioner.
  2. Documentation and Response Timeline
    We will acknowledge receipt of your complaint within 14 business days and provide you with areference number. Our privacy team will investigate your complaint and maintain detailed recordsof all communications and findings. We aim to resolve all privacy complaints within 21 businessdays. If additional time is required, we will notify you in writing. All complaint documentation willbe retained for 6 months following resolution. If the matter requires escalation, our Privacy Officerwill personally review your case within 21 business days of the escalation request.
  3. Overseas Transfer
    Your Personal Information will not be disclosed to recipients outside Australia unless youexpressly request us to do so. If you request us to transfer your Personal Information to anoverseas recipient, the overseas recipient will not be required to comply with the AustralianPrivacy Principles and we will not be liable for any mishandling of your information in suchcircumstances.
  4. How to contact us about privacy
    If you have any queries, or if you seek access to your Personal Information, or if you have acomplaint about our privacy practices, you can contact us through: [email protected]